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Contact us
Contact Us
We’re Here to Help
At Fireay, your experience matters to us.
If you have any questions about our products, your order, shipping, returns, or anything else, our customer support team is happy to assist you.
📧 Email Support
We aim to respond to all inquiries within:
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24 hours on business days
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48 hours on weekends or holidays
If you don’t see our reply, please check your spam or junk folder, as emails may occasionally be filtered.
📦 Order & Product Support
Please contact us if you need help with:
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Order status or tracking
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Shipping or delivery questions
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Returns, refunds, or exchanges
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Product usage or quality concerns
To help us assist you faster, please include:
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Your order number
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The email address used at checkout
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A brief description of your question or issue
🕒 Customer Service Hours
Monday – Friday
(Excluding public holidays)
Important Notes
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Please ensure your contact email and shipping details are accurate
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Incomplete or incorrect information may delay order processing or delivery
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Returns must be approved by our support team before shipment
✨ Fireay — Smart Small Appliances for Everyday Living